Return Policy


SHOP WITH CONFIDENCE

If you are not completely satisfied with your purchase you may exchange or return in person or return your item(s) by mail for a refund.

HOW TO MAKE A RETURN

Return the unwanted item(s) in person or by mail within 14 days of the item(s) being picked up, delivered or shipped to you.

BY MAIL
Deposit the parcel(s) to be returned into your local post system or courier service within 14 days of the item(s) being picked up, delivered or shipped to you.

Contact us once you have deposited the parcel(s) into your local postal system and provide us with the tracking number(s) for the parcel(s) being returned.

IN PERSON
If you would like to return your item(s) in person to our studio please contact us to arrange an appointment. *
* Our studio is open by appointment only.

FEES

A 10% restocking fee applies to orders being returned by mail, this amount will be deducted from the refund given.

The customer pays for all return shipping related costs, these fees are non refundable.  

Original shipping and delivery fees are non refundable.

Any costs incurred by Blue Igloo related to recovery of packages will be subtracted from the refund given.

REFUND PROSESSING

Once we have received the item(s) back a refund will be issued with in 24-48 hours.

Depending on your payment method and your financial institution it may take 7-10 business days for the refund to be processed and appear on your account.

A refund will be given as the same method as the original payment.

GOOD TO KNOW

The item(s) must be unused, in their original condition and packaging.

An original receipt must be presented at the time of the transaction.

Seasonal items may be exchanged or returned up to 21 days prior to the holiday.

All clearance items, art, consignment merchandise, special order or custom orders and fees associated with design services are FINAL SALE.

All returns are subject to approval.